1. Introduction
The Team Freelance LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit theteamfreelance.com, use our chatbot, or engage our services.
2. Information We Collect
2.1 Information You Provide
- Contact Information: Name, email address, phone number, company name when you fill out forms, request a quote, or contact us.
- Project Information: Details about your project requirements, budget, timeline, and technical preferences shared via our chatbot or contact forms.
- Payment Information: Billing details processed securely through Stripe. We do not store credit card numbers on our servers.
- Account Information: Login credentials for our Client Portal.
- Communications: Messages sent through our chatbot, email, or support tickets.
2.2 Information Collected Automatically
- Device Data: Browser type, operating system, device type, screen resolution.
- Usage Data: Pages visited, time spent, click patterns, referral source.
- IP Address: Used for analytics, security, and approximate geolocation.
- Cookies: See our Cookie Policy for details.
2.3 AI Chatbot Data
Our AI-powered chatbot collects conversation data to provide instant quotes, answer questions, and route you to the right team member. Conversations are stored securely and may be reviewed to improve service quality. No conversation data is shared with third parties except our AI provider for generating responses.
3. How We Use Your Information
- To provide, maintain, and improve our services
- To generate project quotes and estimates
- To communicate with you about projects, support, and updates
- To process payments securely
- To provide access to our Client Portal
- To analyze website usage and improve user experience
- To detect and prevent fraud or abuse
- To comply with legal obligations
4. Data Sharing
We do not sell your personal data. We may share information with:
- Service Providers: Stripe (payments), AI providers (chatbot), hosting, and email services — all bound by data processing agreements.
- Legal Requirements: When required by law, court order, or to protect our rights.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
5. Data Security
We implement industry-standard security measures including HTTPS encryption, secure database access, hashed passwords, and regular security audits. Payment data is processed by Stripe and never stored on our servers.
6. Data Retention
We retain your data for as long as necessary to provide our services and comply with legal obligations. Project data is retained for the duration of our engagement plus 3 years. You may request deletion at any time.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Data portability
- Withdraw consent at any time
To exercise these rights, contact us at hello@theteamfreelance.com.
8. International Transfers
Your data may be processed in the United States and other countries where our team operates. We ensure appropriate safeguards are in place for international data transfers.
9. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page.
11. Contact Us
If you have questions about this Privacy Policy, contact us at hello@theteamfreelance.com or call +1 (302) 339-8758.